Thank you for shopping with Aven & Vale.
1. Order Processing
1a. Orders are typically processed within 1–3 business days before shipment.
1b. Please note that processing times may be longer during holidays or periods of high demand.
2. Shipping Times
2a. Estimated delivery times vary depending on your location.
2b. Typical delivery estimates:
United States: 5–12 business days
International: 7–20 business days
These are estimates and are not guaranteed.
3. Order Tracking
3a. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package.
4. Shipping Delays
4a. Occasionally, shipping carriers may experience delays that are outside of our control. We appreciate your patience if this occurs.
5. Incorrect Addresses
5a. Please ensure your shipping address is entered correctly at checkout. Aven & Vale is not responsible for delays or additional shipping costs caused by incorrect addresses.
6. Questions?
6a. If you have any questions about your order, please visit our Contact page and we’ll be happy to help.